Nonprofits often come to Benefactor Group with a simple charge: help us tell our story better. One important question that we ask is: do you know how your donors are consuming information about your organization? Read on to find out how to discover the best vehicles to deliver your message.

It’s the development officer’s job to build strong relationships. We spend much of our time focused on bonding with donors, funders, and others. But that’s only half of the challenge. Rapport with colleagues can be just as important—and just as rewarding. The points in this article can help you stay successful, even under difficult conditions.

To honor donors’ generosity and sustain the giving tradition, organizations have a duty to demonstrate gratitude. But it’s not as simple as sending a note or printing names in a newsletter. There are pitfalls and opportunities. Here are a few of the principles we’ve learned.