In the nonprofit sector, it’s no secret that some development positions turn over too frequently. In fact, development director roles are often referred to as “revolving doors”—with employees cycling in and out of organizations at an alarming frequency.
According to a study by author Penelope Burk, the average fundraiser stays at his or her job for 16 months before assuming another position. And replacing these professionals doesn’t come cheaply—averaging 90% to 200% of their salary in direct and indirect costs, according to the Society for Human Resource Management (SHRM).
This loss of talented development staff creates a tremendous burden for nonprofit organizations since fundraising is rooted in strong donor relationships. An absent or inexperienced gift officer can spell trouble for philanthropic support.
You don’t have to be an HR expert to know that high turnover rates stem from employee dissatisfaction and that satisfied staff members stick around, even through the tough times. But what does that really mean? We’ve found that development professionals tend to experience the following challenges.
Clear, Realistic Expectations
The nonprofit sector can be demanding, especially when an organization’s mission is on the line. When expectations and fundraising goals are set unrealistically high, they may significantly damage morale among development staff. According to one study, 75% of CDOs and 62% of CEOs considered unrealistic expectations to be the chief reason for high development director turnover.
Development professionals are often expected to work long hours and possess a perfect balance of personality traits—analytic and creative, assertive and warm, extroverted while insightful. It’s a challenging role.
And many of today’s development professionals don’t feel adequately compensated for the late nights, steep goals, and tight deadlines that come with their position. In a survey of 1,004 fundraising professionals, 45% said they will seek new or different employment in the next five years. Of this group, 49% will seek a higher salary elsewhere.
While fundraising and development should be a collective undertaking, many development professionals find themselves disconnected from the rest of their organization’s operations. A study of 662 nonprofit employees revealed that many felt the various departments did not work together or share information as well as they might. This sense of isolation can distance these staff members from the broader mission of your nonprofit.
Ideally, development should be a team endeavor. Board members and staff at any level should be aware of and engaged in fundraising efforts. Similarly, development staff should have some input in the plans for and use of the funds they worked so hard to raise. In the best nonprofits, collaboration is the key to success.
Benefits of Development Staff Retention
The best nonprofits also work hard to keep good development professionals. There are significant benefits to cultivating continuity in your fundraising staff.
Good For Business
Because development is relationship-based, each new development director must spend time establishing relationships with donors and stakeholders. When development officers cultivate and steward relationships over the long term, both the donors and the organization benefit from an intensified engagement and the comfort of a familiar guide. The same study of 662 nonprofit employees also revealed that individuals who have been in their current role for longer periods are more successful in generating major gift income.
With retention of development staff, the organization does not spend resources on a search or miss opportunities while a vacancy exists. The loss of a development professional may also mean the remaining staff members must step in until an appropriate replacement is secured, thus slowing cultivation and solicitations and spreading development efforts thin. With a stable development team, fundraising efforts need not be scaled back or postponed. And resources can be invested in the retention and professional development of a dynamic fundraising team.
Time Well Spent
Hiring and training is time-consuming and challenging. A recent study found that more than half (53%) of nonprofit executives felt their most recent hiring efforts attracted an insufficient number of experienced development professionals. Therefore, they had to repeat the process. By retaining the members of your development staff, you can invest time more productively—in the mission of the organization, the well-being of your donors, and the long-term sustainability of your organization.
Stopping the Cycle
The first step in attracting and maintaining talented staff is to understand the problem of turnover. The next is taking specific, practical steps.
Find a Good Fit
To begin, you’ll want to hire qualified candidates who are a strong fit for your organization’s culture and values. This will look different for every organization, but it may involve budgeting for a more experienced candidate, enlisting the support of a third-party consulting firm, or devoting more time and resources to recruiting efforts.
Ensure Sufficient Support
Once you identify the perfect candidate, you’ll want to make every effort to support him or her. From fair pay to ample opportunities for professional growth, your development staff should feel valued and well-integrated into the fabric of your organization. A recent study indicated that supporting conference attendance and formal fundraising study (e.g., CFRE, ACFRE, or FAHP certification) strongly correlated with fundraising performance.
Above all, focus on building a “culture of philanthropy” within your nonprofit—in other words, include your staff, volunteers, and board in fundraising and development efforts. Another study found that while 89% of development directors serve on management teams, a majority reported “little” or “moderate” influence on the engagement of staff in fund development or on annual budgeting. Development is a crucial part of facilitating your organization’s mission. As such, it should be embraced as a collective effort toward your organization’s maximum impact.
No matter the size, scope, or mission of your nonprofit, your development staff retention is crucial in sustaining your operations for today and your impact for tomorrow. By investing in these professionals—and ensuring their longevity in your organization—your nonprofit will have both the funding and the focus to achieve its goals.