IMPACT Community Action is a nonprofit problem-solving agency dedicated to helping families transition from poverty and crisis to stability and self-sufficiency. In 2012, the organization engaged Benefactor Group to evaluate its human resources functions and provide recommendations for enhancing talent management, workforce alignment, and overall human resource management.

Benefactor Group consultants conducted a comprehensive review of all human resource materials, including employee and leader handbooks, benefits enrollment information, employee engagement surveys, and job descriptions. Through this assessment, our consultants identified unmet policy and job structure requirements. As a result, we edited and revised job descriptions for consistency, reviewed and updated the employee handbook, and recommended changes to the Performance Management Program. These efforts aimed to strengthen IMPACT Community Action’s human resources framework, enabling it to better serve its mission and support its workforce.